The Westin Chicago Lombard

David, a member of the front desk staff, treated us to the most spectacular customer service experience of our lives. He made us feel like royalty and it set the tone for an absolutely amazing stay. Great vibes, great room, great pool. I would recommend this hotel to anyone. Also, we had an amazing late meal at Harry Caray's and the food was incredible! 10 out of 10 all around! Thank you David!!!!

Location,  starting when you walk in you smell clean smells and you walk into a very nice bright, updated modern place with smiling faces bellhops and Starbucks in another restaurant  the rooms are pretty comfortable  Our room could use a little bit of paint touchup, but it was quite clean and comfortable with definitely stay again.  The pool, hot tub and fitness area was excellent. They even had locker rooms and a  sauna  complementary robes in the closet and lavender pillow. Roll-on was a nice touch.  Oh, and I liked my name being on the TV. That was a nice personal touch. I appreciated that staff was also wonderful. They wouldn’t give me a few minutes later on my check out but that’s OK. The stuff is still great.

The room was comfortable. Plenty of space for 3 people. Good walking distance to stores and mall.

The location is wonderful. The lobby smells wonderful.

The pool was great. It was nice and warm. The staff was very kind and worked hard.